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Do you
handle international orders ? |
Yes, we host domains for customers worldwide and can
host any valid domain name extension. |
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Do you
have a money-back guarantee? |
Yes, we give
a 15-days money back guarantee, but this is valid only
if we failed to provide any of the features promoted
by us.
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Can
I Transfer an Existing Domain from my hosting provider?
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YES, you can
transfer your existing hosting account or email from
your old host with no downtime!
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How long
does it take to setup a new account? |
We usually
finish setting up new accounts within 10 minutes, but
starting processing an order may take up to 6 to 10
hours from the time of submitting the order, but in
general it takes between 1 to 2 hours.
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Can I
upgrade from one account type to another? |
Yes, you can
upgrade to any plan at any time.
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Will
I be able to access my domain name with or without the
www? |
Yes, you will
be able to access the domain name with or without the
www in front. For example, you could access the domain
name "any-name.com" by going to "www.any-name.com"
as well as "any-name.com".
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Where
do i upload my files? |
| You have to
use any FTP agent (we recommend CuteFTP or Ws-FTP),
then you will use FTP settings sent in your activation
email, when you connect you have to upload your files
to the 'htdocs' or 'www' folder to be viewable to your
site's visitors by web browsers. |
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Can I
Update My Pages As Often As I Want? |
| You have unlimited
access to your site via FTP or FrontPage 24-hours a
day. As such, you can create and maintain your web pages
on your own computer and upload files to your web site
at your leisure. You can change and update your site
as often as you want to. |
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Are There
Any Restrictions On The Content of My Site and Use of
My Account? |
| Yes we have
some restrictions, we don't allow adult material. Please
see our terms of service for detailed information on
the permitted content for your web site and use of your
account. |
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Can Host'n'Domain
Deign My Site For Me? |
| No, we do not
offer web site design services but our sister concern
LogicLink Systems
can do it for you |
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Can I subdivide
my space and resell it? |
| No, you cannot
resell space within your account. Only reseller accounts
can resell their accounts!
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Does
Host'n'Domain support third-level domains or subdomains?
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| Yes, we support
third level domain names such as "name.yourdomain.com",
however we do not allow sub directory pointers
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Do You
Offer Dial Up Internet Access? |
| No, we specialise
in only in web hosting, our resources are completely
focused on providing you with the best hosting service
possible. You can use any Internet Service Provider
you choose to provide you with access to the Internet.
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What
platform or Operating System (OS) does Host'n'Domain
use? |
| Microsoft Windows
2000 Advance Servers, Microsoft IIS 5.0 and Linux 7.2,
Appache Web Server
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What kind
of connection does Host'n'Domain have to the Internet
backbone? |
| We are online
with Frontier Global Center® via their OC12 fiber
optic cable. FGC is a Tier 1 provider which also provides
Internet bandwidth to Yahoo®, Netscape®, and
eBay®. |
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How would
I check my e-mail? |
| You need to
use an e-mail client such as Eudora Mail, Outlook or
Outlook Express and setup a POP3 account on there. Your
mail server is found at mail.yourdomain.com. |
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Does
Host'n'Domain offer 24 hour technical support? |
Yes! We offer
24 x 7 x 365 always-on support via email.
We're proud of our dedicated team of qualified support
technicians, who are ready to tackle any problems you
might be experiencing at any time of the day or night.
On average, we resolve technical support questions within
2 to 4 hours. |
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How
do we know your customers like your service? |
Most of our new orders are either referrals or repeat
orders from existing customers! |
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Do you
offer any ready-to-run cgi-scripts? |
| Yes, Host'n'Domain
offers several ready-to-run cgi-scripts. These scripts
include FormMail , Guestbook and visitor counter. We're
always on the lookout for other reliable and popular
cgi-scripts to make available to our customers. |
